Frequently Asked Questions - Truly Yours - Let's Get Intimate
ORDERS
Purchasing from our webstore can be done in 3 easy steps!
Step 1: Visit our E-store and browse through our collections.
Step 2: Add your desired items to shopping cart.
Step 3: Select your preferred payment & delivery modes.
At Truly Yours, we try our best to advise you on the products as much as possible, However, should you have further queries, feel free to use the "Ask a question about this product" function on the product detail page.
Read More ...HOME SHOPPING SERVICE
Click on the 'Ask Us!' icon on the top right corner of the webpage. Fill in the relevant details, and provide the address, date, time and desired items in the 'Message' column. We will then revert back to you as soon as possible.
Read More ...PACKAGING
For Preferred Home Delivery, all items come in their original plastic packaging and will be packed into an organza bag.
For SingPost Registered Mail, all items will be packed as above, into an opaque bubble-lined envelope, with only the delivery address indicated.
Read More ...PAYMENT
To make your shopping more convenient, we provide the following payment options:
- Cash On Delivery
- VISA, Master, AMEX, JCB (by Paypal)
- PayPal Funds Transfer
- Bank Transfer (POSB Savings: 057-88884-9)
DELIVERY
You may opt for Preferred Home Delivery or SingPost Registered Mail.
Preferred Home Delivery is FREE for a minimum purchase of SGD14.90. We will contact you to arrange for a delivery date and time. Otherwise, a delivery fee of SGD3.00 is applicable.
SingPost Registered Mail will be charged at a flat rate of SGD5.00.
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Sure! Just leave us a note at checkout and we will arrange for a self-collection place, date and time.
Read More ...EXCHANGE & RETURN POLICY
Refunds will be made as per your mode of payment.
(Eg: If you made payment using your credit card via Paypal, refund will be made via Paypal to your credit card. You will receive an email notification from Paypal upon completion of refund.)
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At Truly Yours, we take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we will assist you with a prompt refund or exchange.
Returns may be acceptable based on manufacturer's defect or sizing problems. If you have a defect in material, quality or the garment was the incorrect size, you must notify us at askus (at) trulyyours (dot) sg within 3 business days of delivery.
All returned items must be new, clean, unworn (except for fitting), with no traces of perfume or any smell, and with all labels attached. All items must be returned in original plastic packaging. No refund will be given, if returned items has been worn or damaged.
For the courtesy of our customers, please try on all products over your intimate garments. We reserve the right to refuse exchange or return of products when it is apparent that the above has not been adhered.
We regret to inform you that our Return & Exchange policy is not applicable for SALE and AS-IS purchases.
Read More ...OVERSEAS ORDER & SHIPPING
Step 1: When an overseas order is received, we will notify you of the available modes of shipping, charges and the delivery timeline based on the weight of the items ordered.
Step 2: Upon confirmation of your shipping preference, we will send you a Paypal request for payment.
Step 3: Upon receipt of payment, your orders will be shipped accordingly and the tracking no. will be provided.
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