FAQ

Purchasing from our webstore can be done in 3 easy steps!

Step 1: Visit our E-store and browse through our collections.
Step 2: Add your desired items to shopping cart.
Step 3: Select your preferred payment & delivery modes.

At Truly Yours, we try our best to advise you on the products as much as possible, However, should you have further queries,  feel free to use the "Ask a question about this product" function on the product detail page.

A transportation fee of SGD5.00 is applicable when you opt for our Home Shopping Service @ your preferred location regardless of whether any purchase is made.

When you opt for Home Shopping Service @ Truly Yours, we assure that you will be able to view & try the entire showcase of products which we have as published on our website www.trulyyours.sg unless the item has been deem as SOLD OUT or DISCONTINUED.

All our items comes in their original plastic packaging.
All lingerie items will be packed into an organza bag.
For postage parcels, all items are packed as mentioned above & then into an opaque envelope with only the address stated.

To make your shopping more convenient, we provide the following payment options:

• Cash On Delivery
• VISA, Master, AMEX, JCB (by Paypal)
• PayPal Funds Transfer
• Bank Transfer (POSB Savings: 109-93803-3)

Please allow 1 business day for order processing and the following additional timeframe for shipping:

1. Self-collection @ Yishun • Same Day as Order
2. Truly Yours Home Delivery • 1 - 2 working days
3. Truly Yours Express Delivery • Within 24 hours
6. Singpost Registered Mail • 2 - 3 working days

Please note that delays are foreseen during the festive season so please kindly place your order early to avoid any inconvenience. 

Truly Yours has decided to remove Normal Postage via Singpost as a shipping option w.e.f 19th January 2011 as we've encountered several incidents whereby parcel only reaches our customers after 10 days from posting date. Normal postage is also an insecure way of shipping as after parcel has been dropped into the postbox, there is no way whatsoever of locating or tracking where the parcel is. This initiative is an effort from us to better safeguard your purchase & interest, hence we seek your kind understanding.

Sure! You may opt to self-collect your purchase from Yishun. Any other location will be stritcly at our convenience only.

We currently provide you with 4 different shipping modes.

1. Self-collection @ Yishun • FREE
2. Home Delivery • $5.00
3. Express Delivery - Within 24 Hours • $10.00
4. Singpost Registered Mail • $3.00
5. Singpost Registered Mail - Purchase Above $100.00 • FREE

Truly Yours has decided to remove Normal Postage via Singpost as a shipping option w.e.f 19th January 2011 as we've encountered several incidents whereby parcel only reaches our customers after 10 days from posting date. Normal postage is also an insecure way of shipping as after parcel has been dropped into the postbox, there is no way whatsoever of locating or tracking where the parcel is. This initiative is an effort from us to better safeguard your purchase & interest, hence we seek your kind understanding.

Please kindly visit the following link to track the status of your parcel 1 day after you have been informed of it's postage.

www.singpost.com

We regret to inform you that our Return & Exchange policy is not applicable for SALE and AS-IS purchases.

Refunds will be made as per your mode of payment.

(Eg: If you made payment using your credit card via Paypal, refund will be made via Paypal to your credit card. You will receive an email notification from Paypal upon completion of refund.)

At Truly Yours, we take great pride in our reputation for quality and excellent value. 

Returns may only be acceptable based on manufacturer's defects. If you have a defect in material or quality, you must notify us at askus (at) trulyyours (dot) sg within 3 days upon receipt of goods inclusive of the day of delivery.

Exchanges are only allow for bustiers & corsets due to sizing issues. You must notify us at askus (at) trulyyours (dot) sg within 3 days upon receipt of goods inclusive of the day of delivery.  

Delivery charges are applicable for exchanges or collection of return goods. please kindly refer to our rates below.

1. Self-collection @ Yishun • FREE
2. Home Delivery - Weekdays: 9am - 5pm • $1.00
3. Home Delivery - Weekends or Weekdays after 6pm • $3.00
4. Home Delivery - Public Holidays or Public Holiday Eves • $3.00

All exchange / return items must be new, clean, unworn (except for fitting), with no traces of perfume or any smell, and with all labels attached. All items must be returned in original plastic packaging. No refund/exchange will be allow if the item has been worn or damaged.

For the courtesy of our customers, please try on all products over your intimate garments. We reserve the right to refuse exchange or return of products when it is apparent that the above has not been adhered.